PLEASE NOTE: We only ship to mainland UK. If you wish to have products delivered to Ireland, Channel Islands & Scottish Highlands, please contact us as there will be an extra charge.

Orders over £100 + VAT are free. Any orders under £100 + VAT will be charged an additional £7.50 + VAT.  All products are excluding VAT. The VAT amount and total amount including VAT will be shown at checkout.


Next Working Day
This Covers: Roof Systems, Cameras & DVRs, Lighting, Rear Steps

All ‘Next Working Day’ products ordered before 2pm on a working day, will be delivered the next working day. Any orders placed before 2pm on a Friday will be delivered on the Monday. Any orders placed after 2pm will be processed next working day for day after delivery. (e.g. if ordered Tuesday 4pm, it will be processed on Wednesday for delivery on Thursday. Orders placed on Friday after 2pm and on weekends will be processed on the Monday for delivery on Tuesday.


5 Working Days
This Covers: Tool Boxes & Accessories, Simpleco & WorkMo

All of the above are generally delivered between 3-5 days. If you have ordered racking and lining (below) as well as the 5 working day products, your 5 working day products will arrive with the racking within the 15 working days, unless you state otherwise.


15 Working Days
This Covers: Racking and Lining

All racking orders, whether bespoke or standard, are made to order in the factory in Germany and are dispatched & delivered within the 15 working days.

PLEASE NOTE: If you order separate products, they may all be delivered separately. For example, if you order a ‘Next Working Day’ product and a ‘5 Working Day’ product, you will receive the ‘Next Working Day’ product on the next working day and the ‘5 Working Day’ product within 3-5 working days. Your products will not be shipped together unless you order a ‘15 Working Day’ product and a ‘5 Working Day’ product. They will be sent together using the ‘15 Working Day’ delivery unless you state otherwise.


Payment Info

We wanted to make buying our products as simple as possible. This is why we offer the following payment options.

PayPal
PayPal is a safe and secure way of making a payment. If you don’t have an account with PayPal you can enter your debit or credit card details. This option can be used on both desktop and mobile versions of our site.

WorldPay
You can pay by WorldPay which is a well known online payment service. Just simply type in your card details as you normally would. It is a completely secure payment service and we cannot see your card details.


Returns & Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You may also be asked to contribute to the return payment.
Before ordering our products, make sure it does fit your vehicle.
Please check for damages before signing any goods. After goods are signed for, you are liable for any damages.
You may be charged a restocking charge.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@whiteboxuk.co.uk



If you have any questions please do not hesitate to contact us on 01273 921181
Or email us at support@whiteboxuk.co.uk