Delivery Information

PLEASE NOTE: We only ship to the UK. If you wish to have products delivered to Northern Ireland, Channel Islands & Scottish Highlands, please contact us as there will be an extra charge.


Orders over £100 + VAT are free. Any orders under £100 + VAT will be charged an additional £7.50 + VAT. 
All products are excluding VAT. The VAT amount and total amount including VAT will be shown at checkout. 


Next Working Day
This Covers: Roof Systems, Locks, Technology, Consumables & Exterior Accessories

For all ‘Next Working Day’ products ordered before 2pm on a working day, will be delivered the next working day.Any orders placed before 2pm on a Friday will be delivered on the Monday.Any orders placed after 2pm will be processed next working day for day after delivery. (e.g. if ordered Tuesday 4pm, it will be processed on Wednesday for delivery on Thursday. Orders placed on Friday after 2pm and on weekends will be processed on the Monday for delivery on Tuesday. 


5 Working Days
This Covers: Tool Boxes & Accessories, Racking General Accessories, Racking Quick Quote, Simpleco Racking & Work Mo

All of the above are generally delivered between 3-5 days. If you have ordered racking and lining (below) as well as the 5 working day products, your 5 working day products will arrive with the racking within the 15 working days, unless you state otherwise.


15 Working Days
This Covers: Racking and Lining

All racking orders, whether bespoke or standard, are made to order in the factory in Germany, dispatched & delivered within the 15 working days.



PLEASE NOTE: If you order separate products, they may all be delivered separately. For example, if you order a ‘Next Working Day’ product and a ‘5 Working Day’ product, you will receive the ‘Next Working Day’ product on the next working day and the ‘5 Working Day’ product within 3-5 working days. Your products will not be shipped together unless you order a ‘15 Working Day’ product and a ‘5 Working Day’ product. They will be sent together using the ‘15 Working Days’ delivery unless you state otherwise.

 


Payment Info


We wanted to make buying our products as simple as possible. This is why we offer the following payment options.


PayPal
PayPal is a safe and secure way of making a payment. If you don’t have an account with PayPal you can enter your debit or credit card details. This option can be used on both desktop and mobile versions of our site.

WorldPay
You can pay by WorldPay which is a well known online payment service. Just simply type in your card details as you normally would. It is a completely secure payment service and we cannot see your card details.

 
 

Returns & Refund Policy


Returns  
Refunds (if applicable)
 
Late or missing refunds (if applicable)

 

If you have any questions please do not hesitate to
contact us on 0330 2230 772

Or email us at support@whiteboxuk.co.uk