Our mission this summer is to help more tradespeople impress their customers. One of the ways you can achieve this is by wowing your customers. Here are 10 ways you can wow your customers.
If you caught our article last week, Fed Up With A Messy Van, you’ll know that our mission this summer is to help more tradespeople impress their customers.
The fact is a messy van is off-putting to customers. It doesn’t communicate professionalism and trustworthiness, essential attributes if you’re serious about building your trades business.
A well-organised van on the other hand will impress your customers because it communicates skill, competence and responsibility. Customers who have a positive experience of your company are more likely to write positive reviews and refer you to their friends, family and neighbours.
That’s why through June to the end of July, we’re offering 10% off our three van racking systems, Sortimo SR5, System Edström and Hubb Systems, when you place your order by 31st July, 2019.
Your code is Summer10 to make use of this offer.
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We’re well-known for selling Sortimo van racking. But did you know we also sell two other van racking systems? System Edström and Hubb Systems. Find out more about the factors we took into consideration when expanding our choice of van racking.
Did you catch this recent story on the BBC reporting an interview with a top police officer from Avon and Somerset Police who said he refuses to "throw taxpayers' money around as a placebo" to investigate tool theft amid complaints of an "epidemic" in Bristol.
While some of the remarks made in this interview were at best tactless, the fact is no security measures, however good, will deter a determined thief. That said, most van and tool thefts are opportunistic, which is why it’s important to deter the opportunistic thief.
Here are a few simple measures you can take to protect your van and livelihood over the Easter bank holiday weekend:
Park your van tightly into a corner, or close to another vehicle, to protect the rear and side doors.
Secure your van with a combination of physical and digital locks.
Make sure your van security is visible. Use van stickers to say that no tools are left in your van overnight.
Make sure you have a record of your tools and cargo. Take pictures, and store receipts securely. A great app to help you store your photos and copies of receipts is Evernote.
Mark your tools with a UV pen.
Invest in a van alarm.
Get a tool security box like this selection from Armorgard. There’s a large selection on the market. If you need advice on the right tool security box for you, give us a call and we’d be happy to advise.
Finally, a reminder to sign the #noVANber petition if you haven’t done so already.
What advice do you have for fellow tradespeople to help them to protect their van from tool theft?Let us know in the comments box below.
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Mark was up at the crack of dawn last Wednesday, excited to make the four hour drive up the M1 to Sortimo’s factory in Oldham; even if this meant getting up at 4.30am. The reason for his excitement? A day of product and installation training on Sortimo's long awaited SR5 van racking system.
The aim of the Sortimo SR5 system is quite simply to make the working environment – in this case your trades van – as organised and productive as possible.
The day kicked off with a presentation about how Sortimo is positioning itself in the marketplace and the reasons why the company has invested so heavily in developing the new SR5 range. In fact. they’ve invested millions in developing a new online portal which allows customers and dealers to custom design van racking online.
THE NEW SORTIMO SR5 SYSTEM
Mark learnt that when you opt for Sortimo SR5 van racking, you’re not just buying a highly engineered, top quality van racking system, you’re getting a workplace productivity methodology used by the very best companies in the world.
Sortimo has designed the SR5 system to be lighter, quicker to ship and easier to install. They’re also reducing their product range from 7000 to 3000 items in order to streamline their offering.
Imagine the impact of a perfectly organised van on the efficiency, not to mention the bottom line, of your trades business?
WHAT’S THE 5S METHODOLOGY?
5S methodology was developed by Toyota in the 60s because the car manufacturer wanted to both increase productivity and create a better organised, tidier, and cleaner environment for its workers. Their 5S methodology is now widely used around the world in “just in time” manufacturing.
SR5 derives from five words:
整理 - Seiri meaning “Sort”
整頓) - Seiton meaning “Set In Order”
清掃) – Seisō meaning “Shine”
清潔) – Seiketsu meaning “Standardise”
躾 – Shitsuke meaning “Sustain”
(How impressed are you with our Japanese?!)
WHITEBOX CUSTOM VAN RACKING DESIGN
There’s no doubt the new online portal is brilliant. However what it can’t do is replace the knowledge and expertise of a van racking design expert.
This is why those of our customers who’ve tried out the new online portal and used it to configure an initial van racking design have come back to us, at no extra cost, for expert advice on how to configure their design to perfectly meet their needs.
BACK TO MARK’S VISIT
After a morning sitting in the classroom, Mark was itching to get into the workshop and learn how to assemble and install the SR5 system.
Working in a team, he removed racking from the demo van, stripped it down and re-assembled it to get a better understanding about the key features of the new system.
Mark was particularly impressed by the extra strength in the shelves and the reduction in the number of components used. Without compromising quality or safety, the new system is significantly lighter, reducing weight load.
Mark was thrilled to bits to get out of the office and to go behind the scenes of the installation centre and see some of the projects Sortimo were fitting out. Did you see this picture of a hydraulics van he took over on our Instagram feed?
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We were delighted when East Sussex based heating engineer, Mark Boakes, got in touch and asked us to design a van racking system for his T6 Combi. Because Mark lives and works close to the Whitebox office, we arranged to visit so that he could see our demo van himself.
We worked with Mark to create a design, bespoke to his needs. Mark and his young family head off to the Alps each year for their annual skiing trip. It was important there was room in the back to seat the kids and that the racking units could be moved out easily to make space for the family’s skiing equipment.
We designed and installed the nearside racking unit first. Then a few months later, we designed and installed a racking unit for the offside.
Here are a few photos from this installation.
What do you think of this installation? Do let us know in the comments box below.
Like Mark’s set-up? Click HERE to find out more about our van racking design service.